CUSTOMER SERVICE

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FAQ

  • What is your MOQ?

    Our standard MOQ is 100 units per product. However, for first-time orders or samples, we can offer a lower MOQ. Please contact us to discuss your specific needs.
  • What is the warranty period for your products?

    The warranty period varies from 1 to 5 years depending on the product. Feel free to contact us if you have any questions.
  • Can we customize products?

    Yes, customization is available, but the MOQ (Minimum Order Quantity) depends on the type of product.
  • How do we maintain and clean the products?

    Maintenance and cleaning methods vary depending on the product. Please contact our 24/7 customer service for detailed guidance.
  • Where can we find more information about your products’ sustainability efforts?

    You can download our Product Introduction/Catalog PDF from the download area on our website. Feel free to contact us anytime for more details.
  • Do you offer any discounts or promotions?

    We occasionally offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
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   Tel: +86-189-2057-7162
   E-mail: sales@alqueia.com
   QQ: 408760408
   Add: No.806, Building B, International Trade Center of Tianjin, Nanjing Rode, Hexi Area, Tianjin, China
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